In any case of returning an item, you must contact us on our returns email first, as shipping instructions must be given to you before an item can be returned.
Can I return an unwanted item?
Under UK distance selling regulations, you have a 14 day “cooling off” period in which you are free to return the item if you decide that you do not want it. However, items must be returned in their original packaging/condition and you must cover all returns postage. We would also mention that you are responsible for the item until it arrives at our warehouse so adequate postage and packing needs to be used. On receipt of the item we will then refund you your full amount minus original postage.
What if I receive the wrong item to what I ordered?
In the rare event that this should happen, please contact us with clear evidence of the error and once validated, we will arrange for a replacement unit to be sent out. As we are ISO 9001 accredited all orders are checked before leaving lowering the likelihood of this event.
What if my item is damaged on delivery?
Sometimes during shipment items can get damaged. Please contact us with clear evidence of the reported damage and once validated, we will arrange for a replacement unit to be sent out.
What evidence do I need to provide in order to qualify for a replacement?
We will require valid evidence in order for us to send out a free replacement and we reserve the right to reject any case where we feel insufficient evidence has been provided. In each case we will require to take receipt of the following as a proof –
- Clear photographic evidence of the fault/damage/mis-pick.
- Order Number as well as personal details.
If we can verify your case via the above proofs, a free replacement will be sent out to you. If we feel insufficient evidence has been provided then we will request more evidence.
If you are unclear about any of the above then please contact us.